Deskpro Security Disclosures
Security disclosures for Deskpro helpdesk software
Paul Hutchinson
Deskpro is a mature helpdesk platform founded in 2001 as a UK private limited company (DESKPRO LTD, company number 04249340), with global headquarters now in Austin, Texas, and an office in London. It provides AI-driven customer support software that unifies multi-channel ticketing (email, chat, social), workflow automation, and reporting, serving over 150 countries with cloud, private cloud, on-premise, or sovereign deployments.
Key Security Features
The platform emphasizes enterprise-grade security, including SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance, and support for private AI integrations - making it suitable for regulated sectors. This focus on customizable, secure environments is central to its appeal for organizations handling sensitive support data.
Published Disclosures
Currently published disclosures are;